We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

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To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging with tags still attached in regards to clothing and bags. You'll also need the receipt or proof of purchase.

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To start a return, you will need to fill out this form.

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If your return is accepted, we’ll send you confirmation and, where applicable a return shipping label with instructions on how and where to send your package.

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Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.

You can always contact us for any return questions at thea@bandiastudio.com.

 

Process

The returns process is clearly stated here. If you have any questions please do get in contact.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

You will need to send photos or a video of the damaged items to thea@bandiastudio.com, please make the subject your order number.

Certain types of items cannot be returned, like custom products (such as commissions or personalized items), and original paintings. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, commissions, personalised items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, or sent a gift card, within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 20 business days have passed since we’ve approved your return, please contact us at thea@bandiastudio.com.